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Customer Service

Contact to us:

Shipping & Delivery
Privacy & Security
Returns & Replacements
Payment, Pricing & Promotions

Shipping & Delivery

According to the order,we provide several shipping methods.
Global Express: has cooperation with TNT, UPS, FedEx, DHL and EMS who provide us best discounts for door-to-door service. The delivery time is usually 5 to 7 days and online package tracking is available. The orders in high value but small package suit for global express. The shipment fee caculated automaticly by system bases on this transfer method.
By Air: cooperates with several international air carriers who provide direct airline services from China to foreign countries and help you select the best advantaged air transportation. We can also help customers handle customs clearances as well as the quick and convenient service to post the original B/L and documents (including invoices and packing lists) to the address you appointed. This international air transportation is suitable for shipments of high valued products but small volume in weight, and which also require to be delivered in short time.
LCL by sea: Maritime shipments are transported from Tianjin, Shanghai, and Shenzhen ports to international ports. We have good relationships with the local carriers, but it is better to be covered by insurance for vulnerable and valuable goods. Bulky goods are best suitable for this kind of carrier.

For the cargo weight less than 100KG, the global express and air carrier service shall be suitable, and usually it takes 5 to 7 days to arrive.

Shipping Charge online products are all listed in FOB China price, customers can select the shipping method that best suits their needs.The shipment fee caculated automaticly by system bases on DHL/EMS/TNT/UPS/FEDEX's price. 

Our website automatic calculation of freight is suitable for the total weight of under 50 kg, because of the international freight delivery channels, item weight, destination, time efficiency , customs clearance ability and many other factors, this system calculate the freight from the cost and time limitation and other considerations, and we choose the most appropriate channels to ensure that our users can receive the goods at the lowest prices with the fastest speed.
This system adopts international logistics channels. Time is controlled in 5-9 days (in the absence of a special force majeure causes and clearance delays). The shipping freight that this system calculates doesn’t include freight in remote areas. If the shipping address is in remote areas, we reserve the right to make track for to users for the freight; if the system does not show the freight in the settlement, then it could be that the purchased goods weight exceeding 50 kg or the purpose country is not in the system, please send us an E-mail contact.

We also have a lot of low price shipping method to be selected.If you have any question about the shipment fee,please contact us directly.

Shipment Suggestion and Estimated Time of Arrival

If the goods weigh up to 45kg and delivery time is specified, Global Express will be suggested; they can provide door-to-door and customs clearance service.

Zone Countries Preferred Shiping Method ETA
North America United States DHL/UPS 2-5days
  Canada DHL/UPS 3-6days
  Other Countries DHL/UPS 5-7days
South America  Venezuela DHL/UPS 7-9days 
   Brazil DHL/UPS  7-9days 
   Argentina DHL/UPS 7-9days 
   Ecuador DHL/UPS 7-9days 
  Other Countries DHL/UPS  7-9days 
Europe European countries DHL/UPS/UK48 3-6days 
Middle East Egypt ARAMEX/DHL 3-5days
  Saudi Arabia  ARAMEX/DHL  3-5days 
  Other Countries ARAMEX/DHL  4-6days 
Asia Japan  SF Express  2-4days 
  Korea  SF Express  2-4days  
  Malaysia  SF Express  2-4days  
  Indonesia  DHL/FEDEX  5-7days 
  india  Indian line/EMS  5-7days
  Sri Lanka  EMS  7-9days 
  Singapore DHL/SF  4-6days 
  Other Countries  DHL/FEDEX  5-7days 
Oceania Australia  DHL/AUSPOST EXPRESS  5-7days
  New Zealand DHL/UPS  5-7days 
Africa Africa Countries DHL  7-9days






















If the goods are large volume light weight or delivery address belongs to remote areas, EMS is a good choice to save freight, but EMS has no way to ensure timeliness.

International Shipping About Customs, Duties & Taxes

When ordering from, you're responsible for assuring the product can be lawfully imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


Q: How long will my order be shipped out after payment confirmed?
A: After receiving your payment, your order will generally be shipped out within 24 to 48 working hours if there is no any special requirement.

Q: How many days will my order arrive?
A: To answer this question, please refer to the means of shipment. Generally:
Global Express: 5 to 7 days
Maritime transportation: Generally 15 to 45 days, depending on the consignee address.
(there are different delivery times for different regions).

Q: How to resolve the damage during shipping?
A: If there is damage found upon receiving your order, please contact our sales representative as soon as possible, and provide the photo(s) of damage. Our representative will help you find a solution in 2 business days. 

Privacy & Security highly values your privacy and ensures your online security seriously. In order to make you understand our policy completely, we provide the notice below to explain our policy about the way your information is collected and used. If our Privacy Policy is updated, all revisions will be posted on this page. We reserve the right to update the privacy policy any time.

Information Collected
We collect your information in different ways on One purpose for collecting personal information is to provide our customers with an efficient, meaningful, and customized online experience. For example, your personal information can be used to:
* Help make this site easier for you to use by not having to enter information more than once.
* Help you find information, products and services more quickly.
* Help us create content on this site that is most relevant to you.
* Help remind you of new information, products and services that we offer.
At the same time, when you make a purchase from, we collect your name, email address, shipping and billing address(es), phone number. We collect this information in order to bill you for your order. We will not disclose your information to any third party, other than as necessary to fulfill your request, e.g. to ship an order.

Information Use
Information collected may be used to enhance your shopping experience in the following ways:
* Register to be a member of
* Deliver products and services that you have purchased online
* Prevent fraud and bill you for your purchases
* Confirm your orders
* Respond to your customer-service inquiries or requests
* Introduce great valued and featured items to you

Your personal information will be automatically encrypted or encoded before it is sent over the Internet by Secure Sockets Layer (SSL). When you enter, any personal information including address, telephone number, account number and other information that personally identifies you, is secured through data encryption technology. This protection applies in areas including but not limited to, online ordering, order status, and credit application. Any access to your personal information is restricted. Only employees who need access to this information to perform a specific job are granted the access to it. The site contains links to other web sites, and is not responsible for the content or privacy practices on those third party web sites. You may need to review their respective privacy policies as well.

The cookie technology can provide you with tailored information while visiting a web site. Oursite does not store your individual names, email addresses, street addresses, credit card numbers or phone numbers, etc. in cookies placed on your computer. However, the site does collect non-identifiable information from visiting our site to help us provide better customer service. For example, we track the domains people visit and we measure visitors’ activities on the site, but we do so in ways to keep personal information non-identifiable. uses such data to analyze trends and statistics in order to help us provide better customer service.

Updates to This Policy
If we change or update this Privacy Policy, we will post changes and updates on this site so that you will always be aware of the latest information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so that you know whether this Privacy Policy has been updated. If you have any questions about the Privacy Policy, please contact us.

Questions & Feedback
We welcome your questions, comments and concerns about our Privacy Policy. Please send us any feedback pertaining to privacy. For any other questions you can contact us.

Choice and Opt-Out
If you no longer wish to receive the promotional communications from, you may "opt-out" of receiving them by following the instructions included in each communication or contact us. 

Returns & Replacements

The item can be returned under the following conditions:
1) There is found quality problem after opening the package.
2) The item is different from the order list.
3) The item is irreparably damaged during transportation.
4) Products can not be used because of design flaw.

Returned items are regarded as invalid under the following conditions:
1) The item still works even though there’s damage during transportation.
2) No claim is made up to 14 days after the customer has received the products.
3) The item is returned because of different color or packaging which has no effect to the product.
4) The returned item does not meet the conditions.

1) The returned item will only be exchanged with a same style item; If such item is out of stock, it is acceptable to exchange with other item from our website but in same value.
2) The returned item should be undamaged and in their original packaging.
3) Please provide the following information when returning the products: products’ names or codes, the problems encountered, and your order information.
4) The return transportation fee will be equally covered by both parties.

Returning procedure:
If a serious problem is found within 14 days of receiving the products, you should contact Customer Service and our staff will help you find a solution in 2 business days

For the items other than consumable products sold via, we provide 3 months warranty after shipment(exclude the parts which are related with ink,for example,Print Head,Damper,Pipes,Pump and Cap Assy etc.). All the extra parts for equipment can be purchased from Further, for our VIP customers, the period of warranty shall be extended to 6 months.
For more information, please refer to “Customer Service & Warranty” on our website


The products in our website can be bought online.The system will caculate the shipment fee according to the order by global express method.If you purchase bulk or several type of product,we suggest you to contact us to obtain the optimal freight.There are also some accessories not been sold online,you can contact us directly.

Payment, Pricing & Promotions

About Payment
You may use the following methods of payment: PayPal online payment, PayPal direct payment(, credit card (through PayPal gateway, some areas may be restricted), bank transfer, Western Union Payment.
If you have any question,please contact us.

Price Policy
1. All the prices on our website are of FOB Chinese port for which we will constantly adjust according to the fluctuation of international exchange rate and production cost. Hereby, please regard our current price shown online as our official present price, and meanwhile, the quotation of Proforma Invoice issued by our sales staff shall be valid for 10 working days.

2. The price shown stands for unit price of MOQ (Minimum Order Quantity), and for the products without MOQ indication, it is required to purchase minimally one single unit of product. Should there be any purchase order less than MOQ, 15% shall be increased based on the unit price.

3. For other questions, please refer to our sales representative whom you contacted or our online service staff.

4. In order to satisfy the demand of different customers, we considerately offer Stepped Prices for which the customer will enjoy different discounts based on different purchase quantities. If such order quantity exceeds the quantity regulated by the Stepped Prices, please contact us,we will give you the more favorate price.